Rental conditions

Rental conditions

General Terms and Conditions of Rental CasalasDunas Rental SL (CIF B42636241)

• These General Rental Conditions apply to all offers, reservations, and agreements relating to all accommodations rented out by CasaLasDunas Rental SL (hereinafter CasaLasDunas).
• An agreement is concluded between the Tenant and CasaLasDunas at the moment CasaLasDunas has confirmed the reservation to you.
• The agreement obligates the two parties to comply with the provisions of the agreement.
• CasaLasDunas reserves the right to refuse deviating reservations, particularly groups, without giving reasons, or to impose special conditions on them.
• The Tenant and other users are not permitted to transfer the use of the accommodation to persons other than those named in the agreement, under any name whatsoever and for any reason whatsoever, unless otherwise agreed in writing with CasaLasDunas.
• The accommodation is intended exclusively as a holiday home; permanent residence is not permitted.
• The rental period is entered into for a specific period as stated in the rental confirmation.
• The Tenant owes CasaLasDunas the agreed price, as stated in the confirmation.
• All prices include VAT where applicable, unless otherwise stated.
• In addition to the rental price, the Tenant is liable for reservation fees and cleaning costs, which are listed on the website. For winter stays (of 2 months or more in the period between 1 November and 1 April), higher cleaning rates apply, which are also published on the website.
• The rented accommodation can be occupied from 16:00 on the agreed day of arrival as stated on the reservation confirmation. On the agreed day of departure as stated in the reservation confirmation, the accommodation must be vacated before 10:00.
• Upon arrival, the Tenant will be greeted by a keyholder from CasaLasDunas. They will show the property and provide the necessary information. The Tenant will receive the keys from him/her.
• Upon departure, the keyholder will inspect the property for any defects or damage and then collect the keys. Departure at different times is only possible after prior consultation.
• A surcharge of €50 applies for check-in and check-out between 20:00 and 22:00. A surcharge of €75 applies for check-in and check-out between 22:00 and 00:00. Check-in and check-out between 00:00 and 08:00 is only possible after consultation.
• For the purpose of carrying out necessary maintenance or replacing items that require replacement during the stay, the Tenant shall permit, without entitlement to compensation, that work be carried out on or in the accommodation during the stay.
• The tenant must conduct himself as a good father of the family.
• The Tenant must leave the accommodation broom-clean (therefore: do not leave any dirty dishes, remove bed linen, clean the kitchen and refrigerator, place the garbage bag in the container).
• The Tenant is not permitted to make any changes to the property or furnishings.
• The tenant is obliged to immediately replace broken crockery or other damage and report it to CasaLasDunas before departure.
• The Tenant is responsible for the loss of keys handed over at the start of the tenancy. In the event of lost keys, the costs of new locks and labor related to the replacement of the locks will be charged to the Tenant. The Tenant must pay these in cash on site.
• If the Tenant locks themselves out and CasaLasDunas has to come with the spare keys, the cost for this is €50, which the Tenant must pay in cash on the spot. If a locksmith is required (for example, if the keys are stuck on the inside of the door), the costs are also for the Tenant. These costs must be settled in cash. The invoice for this can usually be claimed from the travel insurance.
• CasaLasDunas is not responsible for the failure of electrical appliances.
• It is not permitted to charge an electric car using electricity from the rental property. The capacity of the power supply in the home is not designed for this and could also cause a fire.
• The tenant ensures that any awning present on the house is retracted and the house is locked upon leaving. It is recommended to close the roller shutters or louvered doors and – if present – the gate when leaving the property.
• CasaLasDunas is not liable for the consequences of burglary/loss of personal property.
• It is prohibited to make open fires on the terrace or in the garden due to the risk of fire. The tenant is not permitted to play music at a high volume that could cause a nuisance to the immediate neighbors.
• Pets are only allowed in certain accommodations. An additional €100 per stay is charged for the final cleaning. Dogs are only permitted if they do not cause a direct nuisance or danger to residents or visitors of the residence. They must be kept on a leash on the premises.
• The tenant is obliged to comply with the house rules of the urbanization, which are posted on the park.
• CasaLasDunas is not liable for damage in any form whatsoever incurred by Tenants in or around the house or in the communal swimming pool.
• CasaLasDunas is not liable for any errors or mistakes in the description of accommodations, and these do not bind CasaLasDunas.
• Household waste must be deposited in the containers located along the road.
• If a macerator toilet is present as a second toilet in the accommodation, only the special toilet paper provided may be used. Absolutely no normal toilet paper, wipes, tampons, condoms, etc. may be disposed of in it. The Tenant will receive an explanation regarding this at the property. If the toilet becomes clogged due to improper use, the costs will be borne by the Tenant.
• Payment terms : A 25% deposit of the total rental amount must be paid within 8 days of booking/reservation. The remainder of the booking amount must be paid no later than 6 weeks before the start of the stay. For bookings made within 6 weeks of the start of the stay, the full rental amount must be paid. Payment must be made by bank transfer, PayPal, Mollie, or credit card. The payment statement containing the agreement serves as your reservation confirmation.
• If the accommodation features a heated private pool, it can be heated in advance upon request. The surcharge is €10 per day, and the heating is switched on 3 days before arrival. You therefore pay for the number of days of your stay plus 3.
• Tenants are advised to take out cancellation insurance. Any cancellation must always be confirmed in writing immediately.
• Tenants must have personal liability insurance.
• Cancellation policy : Free cancellation is possible up to a maximum of 72 hours (3 days) after the time of booking. If a booking is cancelled, the deposit will be refunded within 14 days if it has already been paid. For cancellations up to 3 months before the arrival date, the cancellation fee is 25%. For cancellations from 3 months to 2 months before the arrival date, the fee is 35%. For cancellations from 2 months to 1 month before the arrival date, the fee is 60%. For cancellations from 1 month to 14 days before the arrival date, the fee is 80%. For cancellations from 14 days up to the arrival date, the fee is 100%.
• Upon departure from the property, the Tenant must leave the house in good and broom-clean condition so that the next Tenants – after the final cleaning – can enter the property from 4:00 PM onwards. Only the final load of laundry is included in the cost of the final cleaning. Towels and bed linen must be placed in the kitchen/washing machine on the last day before departure. If there is more laundry than the number of persons who stayed, the cost is €10 per extra load. This amount will be deducted from the deposit.
• The security deposit will be returned to the Tenant after inspection and any deductions for damage, breakage, or missing items, or for failure to leave the property broom-clean. For the refund of the deposit, CasaLasDunas requires the Tenant's IBAN number (which is not always automatically listed on bank statements in Spain). The deposit will be refunded within 10 to 14 days after departure.
• CasaLasDunas reserves the right to terminate the agreement with immediate effect at any time if Tenants' personal data is provided incompletely and/or incorrectly during the reservation. In that case, no refund of the rental amount or any part thereof will be given.
• The tenant is personally responsible for possessing the valid travel documents required for Spain.
• According to Spanish law and regulations, the Tenant is required to provide identification numbers of the Tenant and co-occupants prior to the stay.
• The tenant is obliged to provide the details of all persons prior to the day of arrival via the registration link sent by CasaLasDunas.
• If CasaLasDunas does not receive identification numbers, it reserves the right to terminate the agreement with immediate effect, without any right to a refund for the Tenant.
• The agreement concluded between CasaLasDunas and the Tenant is governed by Spanish law.
• CasaLasDunas may hold the tenant liable for costs, additional charges, or obligations resulting directly or indirectly from changes in legislation or government measures.

© CasaLasDunas Rental SL, Avenida Londres 1A, local 2, 03177 San Fulgencio (Alicante) – October 2026