Rental conditions

Rental conditions

General Rental Conditions

1. These General Rental Conditions apply to all offers, reservations and agreements regarding all accommodations rented by CasaLasDunas Rental SL (hereinafter CasaLasDunas).
2. An agreement is concluded between the Tenant and CasaLasDunas when CasaLasDunas has confirmed the reservation to you.
3. The agreement obliges the two parties to comply with the provisions of the agreement.
4. CasaLasDunas reserves the right to refuse deviating reservations, in particular groups, or to impose special conditions without giving reasons.
5. The Tenant and other users are not permitted to grant use of the accommodation under any name and for any reason whatsoever to persons other than the persons mentioned in the agreement, unless otherwise agreed in writing with CasaLasDunas.
6. The accommodation is exclusively intended as a holiday home; permanent residence is not allowed.
7. The rental period is entered into for a specific period as stated in the rental confirmation.
8. The tenant owes CasaLasDunas the agreed price, as stated in the confirmation.
9. All prices include IVA where applicable, unless stated otherwise.
10. In addition to the rental price, the Tenant also owes reservation costs and cleaning costs.
11. The rented accommodation can be occupied from 3 p.m. on the agreed day of arrival as stated on the reservation confirmation. On the agreed day of departure as stated in the confirmation of reservation, the accommodation must be vacated before 10:00 am.
12. Upon arrival, the Tenant will be received by a keyholder from CasaLasDunas. This will show the house and provide the necessary information. The tenant receives the keys from him/her.
13. Upon departure, the keyholder will inspect the home for any defects or damage and then receive the keys to the home. Departure at different times is only possible after prior consultation.
14. To carry out necessary maintenance or to replace items that require replacement during the stay, the Tenant will allow work to be carried out on or in the accommodation during the stay, without any right to compensation.
15. The tenant must behave with due diligence.
16. The Tenant must leave the accommodation broom clean (i.e.: do not leave dirty dishes, remove bed linen, clean the kitchen and refrigerator, place a garbage bag in the container).
17. The tenant is not permitted to make any changes to the property or contents.
18. The tenant is obliged to immediately replace any breakage of crockery or other damage and to report it to CasaLasDunas before departure.
19. Tenant is responsible for loss of keys handed over at the start of the rental. If keys are lost, the costs of new locks and labor costs related to replacing the locks will be charged to the Tenant. The tenant must pay this in cash on site.
20. If the Tenant locks himself out and CasaLasDunas has to provide the spare keys, the costs for this are €50, which the Tenant must pay in cash on the spot. If a locksmith is required (for example if the keys are stuck on the inside of the door), the costs are also borne by the Tenant. These costs must be paid in cash. The invoice for this can usually be declared to your travel insurance.
21. CasaLasDunas is not responsible for failure of electrical appliances.
22. It is not permitted to charge an electric car with electricity from the rental home. The capacity of the power supply in the home is not designed for this and can also cause a fire.
23. When leaving the house, the tenant ensures that he/she retracts any sunshade and locks the house. It is recommended to close the shutters or louvered doors and - if present - fencing when leaving the house.
24. CasaLasDunas is not liable for the consequences of burglary/loss of personal property.
25. It is prohibited to make an open fire on the terrace or garden due to the risk of fire. The tenant is not permitted to use sound carriers at a high volume that could cause nuisance to nearby residents.
26. Pets are only allowed in certain homes. An additional €100 will be charged per stay for final cleaning. Dogs are only allowed if they do not cause any direct nuisance or danger to residents or visitors of the residence. They must be on a leash in the park.
27. The tenant is obliged to comply with the house rules of the urbanization, which are indicated at the park.
28. CasaLasDunas is not liable for damage in any form incurred by Tenants in or around the house or in the communal swimming pool.
29. CasaLasDunas is not liable for any errors or mistakes in the description of accommodations and does not bind CasaLasDunas.
30. Household waste must be deposited in the containers along the road.
31. If the accommodation has a toilet seat as a second toilet, only the special toilet paper that is available may be used for this purpose. Absolutely no normal toilet paper, wipes, tampons, condoms, etc. may be deposited here. The tenant will receive an explanation about this at the home. If the toilet becomes clogged due to improper use, the costs are borne by the Tenant.
32. At the end of the rental period, the keys must be returned to the key address, where inspection of the house is possible at any time.
33. Payment terms: 25% of the total rental amount must be paid within 8 days after booking/reservation. The remainder of the booking amount must be paid no later than 6 weeks before the start of the stay. For bookings made within 6 weeks before the start of the stay, the full rental amount must be paid. Payment must be made by bank. The payment statement with the agreement is your reservation confirmation.
34. Tenants are advised to take out cancellation insurance. Any cancellation must always be confirmed in writing immediately.
35. Tenants must have personal third-party liability insurance.
36. Cancellation policy: Free cancellation is possible up to a maximum of 72 hours (3 days) after the time of booking. If a booking is canceled, the deposit will be refunded within 14 days if it has already been paid. If you cancel up to 3 months before the arrival date, the cancellation fee is 25%. If you cancel from 3 months to 2 months before the arrival date, the costs are 35%. If you cancel from 2 months to 1 month before the arrival date, the costs are 60%. If you cancel from 1 month to 14 days before the arrival date, the costs are 80%. If you cancel within 14 days of the arrival date, the costs are 100%.
37. When leaving the house, the Tenant must leave the house in a good and clean condition so that the next Tenants - after final cleaning - can enter the house from 3 p.m. Only the final wash is included in the final cleaning costs. Towels and bed linen must be deposited in the kitchen/washing machine on the last day before departure. If there is more laundry than the number of people who stayed, the costs are € 10 per additional laundry. This amount will be deducted from the deposit.
38. The deposit will be returned to the Tenant after inspection and any settlement for damage, breakage or loss of goods or failure to leave the property broom clean. For the refund of the deposit, CasaLasDunas must have the IBAN number of the Tenant (state in Spain not always automatically stated on bank statements).
39. CasaLasDunas has the right to terminate the agreement with immediate effect at any time if personal data of Tenants is provided incomplete and/or incorrectly when making the reservation. In that case, no refund of the rental amount or part thereof will take place.
40. The renter is responsible for having the valid travel documents required for Spain.
41. According to Spanish law and regulations, the Tenant is obliged to provide identity numbers of the Tenant and fellow users prior to the stay.
42. If CasaLasDunas does not receive identity numbers, it reserves the right to terminate the agreement with immediate effect, without a right to a refund for the Tenant.
43. Spanish law applies to the agreement concluded between CasaLasDunas and the Tenant.

Cancellation policy If you cancel up to 3 months before the arrival date, the cancellation fee is 25%. If you cancel from 3 months to 2 months before the arrival date, the costs are 35%. If you cancel from 2 months to 1 month before the arrival date, the costs are 60%. If you cancel from 1 month to 14 days before the arrival date, the costs are 80%. If you cancel up to 14 days before the arrival date, the costs are 100%.

Upon departure from the house We request that you leave the house in a good and broom clean condition so that the next tenants can move into the house from 3 p.m. after our cleaning. Remember your travel documents. Only the final laundry is included in the final cleaning costs, towels and bed linen must be deposited in the kitchen/washing machine on the last day before departure. If there is more laundry than the number of people who stayed, the costs are 10.00 euros per additional laundry. This amount will be deducted from the deposit.

The deposit The deposit will be returned to you after inspection and any settlement of damage, breakage or loss of goods or if the property has not been left clean. For the refund of the Deposit, we would like to have your IBAN number. This is not always automatically stated on the statements we receive from our bank.

Providing data We request that you email your ID or passport plus IBAN and account name before departure to holiday@casalasdunas.com